Return Policy



Your complete satisfaction with our product is guaranteed or items may be exchanged or returned within 30 days from date of purchase, with an original sales receipt and return authorization. Jewellery must be unworn, unaltered and in original condition to be accepted for return or exchange. Returns or exchanges are NOT allowed on special order jewellery or Sale Items.

Charge credits are issued to the original purchaser on the account to which the item was charged.

All returns without a receipt can only be exchanged or converted to a gift card at current price.

You will be responsible for paying return shipping and insurance fees.







Shipping



Timing

Regular orders will be shipped within 2 business days.

Canada

Free Shipping is offered on all item orders over $ 100.00 (CDN). Orders will be shipped Express Post (with tracking). Orders under $ 100.00 Canadian will be charged a flat fee of $ 8.00 (CDN) and sent regular post (no tracking).

USA

Free Shipping is offered on all item orders over $ 100.00 (CDN). Orders will be shipped Express Post (with tracking). Orders under $ 100.00 Canadian will be charged a flat fee of $ 8.00 (USD) and sent regular post (no tracking).

International

Orders less than $50.00 Cdn, a flat fee of $10.00 Cdn. will be charged. Orders of $50.00 to $100.00 Cdn., a flat fee $16.00 Cdn. will be charged. For orders over $100.00 Cdn. and over, a flat fee $18.50 Cdn. will be charged.

To follow-up on the status of your return, please contact us at info@vineright.com

Thank you

Sales and Support Staff
info@vineright.com